Returns and Warranty Policy

Thank you for shopping with us!
Our goal is to ensure that all customers are satisfied with their purchase; however, we also want to protect our business from the abuse of the return process. Please read our return policy carefully before returning any goods.

Return Conditions

Return Period:
You have the right to withdraw from the purchase and sale agreement within 14 calendar days from the date of receiving the goods.

Return Conditions:
The item must be:

  • unworn, undamaged, unwashed, free of stains, and free of odors (e.g., perfume, lotion, etc.);
  • in its original commercial appearance (intact labels, tags, stitching, and with no signs of wear);
  • with all original accessories, if any were included;
  • in its original and undamaged packaging;
  • accompanied by a proof of purchase (invoice or payment confirmation).

The cost of return shipping is paid by the buyer, except in cases where the product has quality defects or a wrong item was received due to the seller’s fault.
Shipping fees (if any) are non-refundable.

Please note:
The following cannot be returned:

  • goods custom-made to individual specifications, measurements, or tailored to individual needs; if the buyer knew of/was informed about the product’s defects or specific characteristics prior to purchase;
  • goods that have been visibly used or damaged due to improper use (e.g., washing at high temperatures, tumble drying, etc.).

Returns of “2 items for €49” promotion items

The “Any 2 activewear items for €49” discount applies only when both items are purchased together. If one of the two promotional items is returned, the regular (non-promotional) price applies to the item you keep. The refund is calculated as: amount paid for both items − regular price of the item kept.

Example: leggings (€32) and a sports bra (€29) were purchased for €49. If the bra is returned, the refund is €49 − €32 = €17. If both items are returned, the full amount paid (€49) is refunded.

Return Process

Inform Us:
Email us at info@drexy.lt, providing:

  • your order number and the reason for the return;
  • photos of the items being returned;
  • whether you prefer an exchange or a refund.

Return Address:
Only after the return is approved will we provide the exact return address or parcel locker information.

Packaging and Shipping:
Pack the goods securely and send them via your most convenient courier service or parcel locker provider (Omniva, Venipak, LPExpress, or DPD).

Proof of Shipping:
Once you have shipped the return, please provide us with the tracking number so we can monitor the shipment’s progress.

Return Processing:
All returned items will be carefully inspected.
If an item is damaged or does not meet the specified return conditions, the return will be rejected.
Upon receiving and inspecting the item, we will issue a refund within 7 working days to the same payment method used for the original transaction.
Please note: shipping fees (if any) are non-refundable.

We highly value our customers and want them to be satisfied with their purchases. However, we also strive to prevent fraudulent returns to ensure our business can continue providing high-quality products and services.

Damaged, Defective Goods / Incorrect Order
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of receipt via email at info@drexy.lt.
Attach photos and a description of the defect.
In such cases, we will:

  • provide a return shipping label;
  • replace the item with a new one or issue a refund if the identical item is out of stock.

Warranty

  • For individuals: 24-month warranty in accordance with the legal acts of the Republic of Lithuania.
  • For legal entities: 12-month warranty.

The warranty applies to manufacturing defects, but does not apply if:

  • the defects occurred due to improper use or care;
  • the buyer was aware of the defects or specific characteristics when purchasing the item;
  • the user instructions or care recommendations (if applicable) were violated;
  • the item shows signs of natural wear and tear and remains fit for use.

Contacts for Returns or Warranty
Email: info@drexy.lt

If you have any questions or uncertainties, our customer service team is ready to help you!